Services

ResNet provides students with phone and shop support. ResNet does not provide on-site room support for software issues as it is more efficient for techs to work on 3-4 computer simultaneously in our workshop with our "safe" network and available tools especially when cleaning viruses and spyware.

We operate on a best-effort basis: we will attempt to fix all computer problems but there may be some problems that our staff cannot repair. ResNet currently does not repair hardware issues although ResNet can try to identify the issue. There may be fees assessed depending on the service.

Request Technical Support

• You will be assisted by one of our techs by dialing 860-486-4087 (6-4087 on campus) to troubleshoot software, networking, and hardware analysis issues.
• Please note that during high volume, you may reach our voice-mail system. If you feel that your situation is urgent it may be more effective to keep calling until you reach a tech.
• We will attempt to return calls in a timely manner (within 24 hours) but please understand that this may be difficult depending on our current workload and staffing situations such as the start of the semester being our busiest time.
• Service Fees

• Computer must be brought to us. Desktops only need the towers (no monitor, keyboard, and mouse) and notebook computer need their powercords. Desktops and notebook computers will need to have the ability to connect to the network.
• Bus routes may be useful to help you reach us.
• There is also a wait/fix time for our service. Please understand we can only estimate amount of time before a computer will be returned to its owner which is dependent on the problems we occur as well as our current workload. Please call for a better idea of our workload and current wait time.
• Service Fees

• The first phase consists of a routine checklist of steps to update computers so that they are safe for the network and enhance their performance.
• The second phase is to remove any issues not covered by our checklist of steps or miscellaneous issues the computer may have been brought in for.
• The third step has a experienced tech look into involved security and complex issues.
• The fourth step has an experienced tech do a quality assurance check before the computer leaves the shop.
• Service Fees

• Occurs only after phone support
• For networking issues or issues techs fix on the phone may be quickly resolved by a 15 minute check of the computer.
• A 30 minute appointment must be made for this service by calling phone support and you must arrive 15 minutes early.
• Computer must be brought to us. Desktops only need the towers (no monitor, keyboard, and mouse). Desktops and Laptops will need to have the ability to connect to the network.
• If you are blocked then please see Network Access Block.
• Service Fees

• This support is only for computers that are blocked from the network due to a security or network abuse issue. This support may not always resolve the issue as it was created for those students who feel they can fix their own machines.
• A 30 minute appointment must be made for this service by calling phone support and you must arrive 15 minutes early.
• Computer must be brought to us. Desktops only need the towers (no monitor, keyboard, and mouse). Desktops and Laptops will need to have the ability to connect to the network.
• If you are blocked then please see Network Access Block.
• Service Fees

• Troubleshooting of connectivity problems in residence halls will be done by phone. These will be referred to Third Level Support if the issue cannot be resolved.

Service Fees

Payment for any service must be made through HuskyBucks. We are unable to take any other form of payment. HuskyBucks can be added at www.onecard.uconn.edu to your student ID. Prior to picking up your computer please make sure you have enough HuskyBucks and that your ID is in working condition. Scratches, marks, etc. on IDs may prevent payment. Computers with chargeable services cannot be picked up until payment is made. Fees are subject to change.

• Phone Support — Free
• First Shop Support — Free
• Second or more Shop Support visits — $20 HuskyBucks
• Quick Support — Free
• First Verification Support — Free
• Second or more verification support visits — $10 Husky Bucks