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Knowledge Base

  • Network

    • The 169 IP address indicates that there is a problem in establishing a connection between the network card and the Ethernet jack.

    If the problem is resolved after 1 of the forst 2 steps, you do not need to continue. To resolve this issue, try the steps below.

    1. Check for physical connection issues
          • Incorrect or Bad Splitter - If you are using a splitter, try the other slot. If that does not work, try to plugging directly into the wall. It is possible your splitter has malfunctioned.
          • Bad/Wrong Cable Connection - It is also possible that the cable you are using has either malfunctioned, or it not actually an Ethernet cable.
    2. Reset the IP address
          • Click Start, then Run
          • Type cmd then click OK
          • Type IPconfig /release in the black box, then hit Enter
          • Restart your computer
    3. Try the Winsock Fix
        • Click Start, then Run
        • Type cmd then click OK
        • Type netsh winsock reset
        • Restart your computer

     

    If none of these steps work, call ResNet at 860-486-4087

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