Find your IP address
The first thing to do in order to troubleshoot a network problem is to check your IP address. Follow the instructions below in order to obtain your IP.
- Windows XP and Vista
- Go to the start menu and click run.
- At the prompt, enter cmd for Windows XP or Vista computers.
- A black window should then open. Type IPconfig and press enter.
- The number that you want to look for is under IP Address (XP) or IPv4 (Vista).
- The goal is to get the IP address to a 137.99.x.x, as that indicates a machine that has gone through the NetReg process and is connected to the UConn network. To further troubleshoot click on the IP that you are getting below.
- Mac OSX
- Open System Preferences located in the dock. It's listed by default. Look for the icon with a light switch and the Apple logo. Alternately, it should be located under the Apple menu in the top-left.
- Under Internet & Network, open Network.
- On the TCP/IP tab, "Using DHCP" should be listed under Configure. Your IP Address should be listed in the left column.
Once you have located your IP address, follow the guide below to determine how to resolve the issue you are having.
If your IP is 169.x.x.x, click here
If your IP is 10.8.x.x, click here
If your IP is 192.x.x.x, click here
If your IP is 137.99.x.x, click here
If you are not getting an IP at all, click here
